Terms of Service

The service

We host, configure and operate business software on your behalf — a shared customer inbox, a system for orders, stock, invoices and accounts, and one staff login across them — on infrastructure we manage. The specific systems, tenancy and support arrangement for your account are as agreed with you in writing. Fees, billing period and notice are likewise as agreed in writing; we do not publish standard pricing.

Your data stays yours

You retain ownership of the data you and your customers put into the service. We process it only to operate the service on your instructions, as described in our Privacy Policy. We do not use it for advertising, sell it, share it with your competitors, or use one client's data to serve another. You may ask us for an export, or for deletion, at any time.

Your responsibilities

• Lawful basis and consent. You are the controller of your customers' data. You are responsible for having a lawful basis to collect and process it, for obtaining any consent your customers must give — including consent to be contacted on WhatsApp or Instagram — and for maintaining your own privacy notice.
• Platform policies. Where you connect a WhatsApp Business or Instagram account, you must comply with the connected platforms’ applicable terms, including the WhatsApp Business Messaging Policy and the WhatsApp Business Terms of Service. Messaging people who have not opted in, or sending content those policies prohibit, risks your account being restricted by the platform provider — an outcome we cannot appeal or reverse on your behalf.
• Your accounts. You are responsible for your staff's accounts and access, and for telling us promptly if you believe an account has been compromised.
• Your content. You are responsible for what you and your staff send through the service.

Acceptable use

You may not use the service to send unsolicited bulk messages, to harass or defraud, to distribute malware, to infringe intellectual property, to store data you have no right to hold, or to break any applicable law. You may not attempt to access another client's tenancy or data, or to probe or disrupt the infrastructure.

Availability

We aim to keep the service running and to give reasonable notice of planned maintenance, but we do not currently offer a contractual uptime guarantee, and you should not treat the service as one that has one. Where an availability commitment is agreed with you in writing, that agreement governs.

Third-party services

The service depends on third-party hosting, network and messaging providers, and software maintained by others. Our Privacy Policy names the providers that handle personal data. Outages, policy changes or breaking changes at those providers can affect the service in ways outside our control. We will tell you when that happens and what we are doing about it.

Suspension and termination

Either of us may end the arrangement on the notice agreed in writing. We may suspend the service without prior notice where we must act immediately — a serious breach of these terms, unlawful use, non-payment after reminder, or a security incident that makes suspension the responsible step — and we will tell you why as soon as we reasonably can. On termination we will provide an export of your data on request, and delete it as described in the Privacy Policy and the User Data Deletion page.

Warranties and liability

The service is provided on a reasonable-efforts basis and, except as expressly stated here or agreed in writing, without warranties of any kind. To the extent permitted by law, our total liability for any claim arising out of the service is limited to the fees you paid us in the three months before the claim arose, and we are not liable for indirect or consequential loss, loss of profit, or loss of data to the extent it results from a cause outside our reasonable control. Nothing here limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. We will notify clients of material changes, and the “Last updated” date above will change. Continuing to use the service after a change means you accept it.

Governing law

These terms are governed by the laws of India, and the courts at Indore, Madhya Pradesh have exclusive jurisdiction over any dispute.

Contact us

Questions about these terms? Email avanyafresh@gmail.com.
Avanya Fabric · Proprietor: Kartikey Singh Solanki · Indore, India.