User Data Deletion
Last updated: 5 September 2026
Avanya Fabric — operated by Kartikey Singh Solanki, a sole proprietorship based in Indore, India — hosts customer-messaging and business software on behalf of business clients. This page explains how to have personal data deleted, and there are two different routes depending on who you are. No account or login is required to make a request either way.
Route 1 · Customers
If you are a customer of a client business
For example, you messaged a shop on WhatsApp or Instagram and that shop answers you through a system we host. Your conversation belongs to that business, not to us — they decide what is kept and what is deleted, and we act on their instruction.
So the fastest route is to ask that business directly. If you would rather come to us, or you are not sure who hosts them, email avanyafresh@gmail.com with the subject “Data deletion request” and tell us:
- the name of the business you were messaging;
- the phone number or social handle you messaged them from, so the records can be found.
We will pass the request to that business within 7 days, tell you that we have done so, and carry out the deletion on their instruction. Deletion is completed within 30 days of verification, with email confirmation, as set out below. We cannot delete their records without their instruction, and we will say so plainly rather than leave you waiting.
Route 2 · Client businesses
If you are a client business
Email avanyafresh@gmail.com from an address we already have on file for your account, with the subject “Data deletion request”. You can ask us to delete a single customer's records, or to close and erase your whole workspace.
What gets deleted
- Message content and history — WhatsApp, Instagram, email and web-chat conversations, and their attachments.
- Contact records — phone number, social profile name and picture, and any name, email or notes recorded against the contact.
- Business records — the orders, invoices and related records held for that person in the client’s business system, subject to the retention note below.
- Agent accounts — for a workspace closure, the client's staff accounts and their access.
What happens next
- We verify that the request comes from the account holder, or from the person the records are about. For a customer’s request, we work with the client business to verify it and obtain their instruction to delete.
- We complete deletion within 30 days of verifying the request, including from backups as they age out of our retention window, subject to the legal retention described below.
- We email you a confirmation once the deletion is complete.
What we may retain
We keep the minimum the law requires — for example invoice and tax records — for the legally mandated period, and anything we must keep to resolve a live dispute or investigate fraud or abuse. Everything else is removed.
Revoking access to your connected accounts
If you are a client who connected a WhatsApp Business or Instagram account, you can revoke our access at any time from your Meta Business settings. That stops any further data reaching us immediately, and is independent of the deletion request above — revoking access does not by itself delete data we already hold, so send the request too if that is what you want.
Contact us
Questions about deleting data? Email avanyafresh@gmail.com.
Avanya Fabric · Proprietor: Kartikey Singh Solanki · Indore, India.